Shipping

What is the last order date for delivery in time for Christmas?

Shipping to the UK: Order before 16:30 on Friday 20th December

How much is shipping?

We charge a flat rate of £5.99 for next working day delivery

When will my order arrive?

Shipping to the UK: orders placed before 5:30pm Monday to Thursday will arrive the next working day (between 8am and 8pm). Orders placed on a Friday, Saturday or Sunday will arrive on Tuesday (between 8am and 8pm).
Please note some orders placed on Friday before 5:30pm may be delivered on Saturday (between 8am and 8pm).

Shipping to Ireland: orders placed before 12 midday Monday to Friday will arrive in 2 to 3 working days. Orders placed on a Saturday or Sunday will arrive by Thursday.
We are closed bank holidays, therefore this will affect your delivery.

Who will deliver my order?

Evri (UK deliveries) or DPD (Ireland deliveries).

Can I track my order?

Yes, Naturalizer and the parcel carrier will email you a tracking number once your order has shipped. You can track your package through the carrier sites below:

Signature on delivery

A signature is required on delivery. If you are not in when the parcel arrives your driver will automatically make three attempts to deliver your parcel - usually on consecutive days - before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.

Alternatively you can contact the courier to arrange delivery to a neighbour or safe place.

I have a shipping query

You can email us at [email protected] or call Naturalizer customer care on 0800 1931 800 if within the UK, or 1800 844 030 if calling from Ireland.

Do you ship outside the UK?

Yes, we currently ship to Ireland and will be expanding to other countries in the coming months.

Do you ship to the Channel Islands?

No, we do not currently ship to the Channel Islands.

Do you ship to P.O. Boxes?

No, we do not ship to P.O. Boxes.

Do you charge VAT on shoes?

Yes, VAT is charged at the standard rate of 20% for orders shipped to the UK and 23% for orders shipped to Ireland. VAT is included in our prices.